Privacy policy

1. Introduction
The website www.houseofquava.com
 ("Website") is owned and operated by QUAVA ("we", "us", or "our"), a sole proprietorship firm registered in India, with its registered office at 11/418, Kollam, Kerala- 690538.
This Privacy Policy ("Policy") describes how we collect, use, store, process, disclose, and protect your personal information when you access our Website or App, create an account, browse products, or make a purchase (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Policy. If you do not agree, please discontinue use immediately.

2. Definitions
For the purposes of this Policy:
"Personal Information" means any information that can directly or indirectly identify you, including your name, email address, phone number, shipping/billing address, date of birth, and payment details. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
"User" or "you" refers to any individual accessing or using the Website.
"Third Party" means any person or entity other than the User and the Company.
"Cookies" means small text files placed on your device by our Website to enhance your browsing experience.

3. Information We Collect

3.1 Information You Provide Directly
We collect information you voluntarily provide which includes:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username and other information used for account security purposes.
Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, wallet, referrals or gift cards, or purchases.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

3.2 Information We Collect About your Usage
When you access our Website, we may automatically collect usage data which may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

3.3 Information from Third Parties
We may receive information about you from social media platforms (e.g., Facebook, Instagram, Google) if you choose to log in via these services, as well as from payment processors and logistics partners.

4. How We Use Your Information
We use your personal information for the following purposes:

Order fulfilment: processing payments, arranging shipping, delivery tracking, exchanges, and customer service.
Account management: creating and maintaining your account, enabling secure login, and personalising your experience.
Communications: sending order confirmations, shipping updates, exchange status updates, and service-related notifications via email, SMS, or WhatsApp.
Marketing: sending promotional offers, new collection launches, and newsletters — only with your consent. You may opt out at any time.
Analytics & improvement: understanding user interactions to improve our platform, product assortment, and performance.
Legal compliance: meeting obligations under applicable Indian laws, including GST filings, court orders, and regulatory requirements.
Fraud prevention: detecting, investigating, and preventing fraudulent transactions and misuse of our platform.

5. Disclosure and Sharing of Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: logistics partners, payment gateways, SMS/email service providers, and technology vendors, strictly to the extent necessary to provide our Services.
Legal requirements: government agencies, law enforcement authorities, or courts when required under any applicable Indian law.
Business transfers: in the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.
Any third party with whom we share your information is bound to maintain equivalent data protection standards and may not use it beyond what is necessary.

6. Data Security & Retention
The security of your Personal Information is important to us. We implement standard measures to protect against unauthorized access to and unlawful interception of the Personal Data. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your Personal Information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc. We will retain your information and any data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law.

7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. Types of cookies we use:

Essential cookies: required for Website functionality (e.g., maintaining your shopping cart).
Analytics cookies: help us understand how visitors use our Website (e.g., Google Analytics).
Marketing cookies: used to deliver relevant advertisements and track campaign effectiveness.
You can control cookie settings through your browser. Disabling essential cookies may affect certain features.

8. Your Rights
You have the following rights with respect to your personal information:

Correction: request correction of inaccurate or incomplete information.
Deletion: request deletion of your account and personal data, subject to legal retention requirements.
Opt-out of marketing: unsubscribe from marketing communications at any time.

QUAVA never contacts customers to request advance payments, extra charges, or any financial transaction after an order has been placed. Please exercise caution and do not engage with any such fraudulent calls, messages, or phishing attempts. If you encounter such activity, you are advised to immediately report the incident to the National Cyber Cell (Helpline: 1930) or lodge a complaint at https://cybercrime.gov.in/Webform/Helpline.aspx
.

9. Children's Privacy
Our Services are not directed at persons under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information without parental consent, we will delete such information within a reasonable timeframe. Parents or guardians may contact our Grievance Officer to request deletion of a minor's information.

10. Third-Party Websites and Links
Our Website may contain links to third-party websites. These third parties have their own privacy policies and we have no control over their practices. We encourage you to review their policies before providing any information. Our inclusion of any third-party link does not constitute an endorsement of that website.

11. Changes to this Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the revised Policy on our Website with an updated effective date. Your continued use of our Services after any such changes constitutes your acceptance of the revised Policy.

12. Governing Law and Jurisdiction
This Privacy Policy shall be governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located at Kollam, India.

Effective Date: 26-04-2026