Refund policy
1. No Refund Policy
- All sales are final.
- No monetary refunds are provided after a product is shipped.
- This includes:
- Change of mind
- Personal preference
- Discounted/sale items
- Style expectations mismatch
2. Exchange Policy (5-Day Window)
- One-time exchange allowed within 5 days of delivery.
- Exchange can be for:
- Different size of same style
- Different style
Price Difference:
- Customer pays extra if higher price
- Excess amount refunded if lower price
3. Exchange Eligibility Conditions
All conditions must be met:
- Request raised within 5 days of delivery
- Item must be:
- Unworn
- Unwashed
- With original tags attached
- Returned in original packaging with invoice
- No stains, damage, perfume marks, or usage signs
- Proof of purchase required
- Unboxing video/photo may be required
4. Non-Exchangeable Items
- Sale/discounted items
- Innerwear, shapewear, swimwear, bodysuits
- Accessories (jewellery, bags, belts, etc.)
- Customized or altered products
- Gift cards/vouchers
- Used or damaged products
5. Exchange Process
- Contact via email or WhatsApp within 5 days
- Share product images with tags and reason
- Eligibility confirmed within 2 business days
- Reverse pickup arranged (charges may apply)
- Replacement shipped within 3–5 business days after return is received
- If size unavailable → Store Credit issued (valid for 6 months)
6. Damaged / Defective Products
- Must be reported within 24 hours of delivery
- Provide:
- Order ID
- Photos
- Unboxing video (mandatory)
Resolution:
- Replacement provided at no cost
- If unavailable → Store Credit issued
